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Just-Ask's online automated fault logging system allows
clients to log faults via the Internet and select nominated suppliers
based on a performance league table compiled by assessments from
previous users. Once the supplier has been selected, the client
can then either email, telephone or send a text message to the supplier
to submit the fault request. The supplier can then either log on
to the supplier version of the portal and collect details or connect
to the WAP site to retrieve the details via their mobile telephone
or web enabled PDA.
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At each stage of the process the client receives an update
by email or text message once the supplier has accepted the
job, contacted the system to inform the client that they are
running late, arrived on site and/or finished the job.
The client can receive these updates by email or text message.
This system uses the latest (and emerging) technology to provide
a link between FM contractors, suppliers and clients.
The service is automated so the FM provider can reduce overheads
but, crucially, enhance the service to the client at the same
time.
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Just-Ask can adapt this service for each individual client and
can create a range of customised reports for clients, FM contractors
and suppliers.
Benefits:
- Reduces need for help desk operators by automating fault logging
process
- Allows clients to communicate direct with approved suppliers
- Simple interface for clients, suppliers and helpdesk operators
- Automatic supplier assessment to create a league table of suppliers
based on performance against chosen criteria/SLA terms
- Variety of communication options; SMS text/WAP/telephone/Fax
- Simple fault dictionary to assist with rapid fault diagnosis
- Range of reports for suppliers, operators and clients
Please click HERE to view the Globe
Facilities case study
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